Intelligent Call Routing
Smart Call Routing for Canadian Businesses
Ring groups, auto attendant menus, time schedules, dispatch routing and automatic failover — configured the way your team actually works.
Every unanswered call is a customer deciding to try someone else. Call routing puts the rules in place so the right person picks up first time, whatever the hour and whatever is happening in the office.
Canadian owned · Bilingual support · No long-term contracts
Routing you can build
Ring groups
Ring a whole team at once, or one after another
Auto attendant
Press 1 for sales, 2 for support, and so on
Schedules
Different rules for evenings, weekends and holidays
Failover
Calls reroute automatically if a line goes down
With every business plan
Calls left ringing out
Rules that run without you
To change a routing rule
What call routing does
Rules that answer the phone when you cannot
Call routing is simply a set of instructions that decides what happens between a customer dialling your number and somebody saying hello. It can be as simple as ringing three mobiles at once, or as detailed as a menu that sends French-speaking callers to one team, dispatch requests to an on-call technician, and everything else to reception during office hours only.
The point is that the logic lives on the platform rather than in somebody head. Nobody has to remember to divert the phones on Friday afternoon, and nothing depends on one person picking up.
Call flow
From dial to answer
Greeting
A professional welcome message or menu
Ring group
Sales, support or dispatch, in the order you choose
Overflow
Voicemail, mobile or backup line if nobody answers
Why it works
The routing tools your business phone system should have
All of it is included, and all of it is configurable without an engineer.
Ring groups
Ring several people at the same time, or in a set order, until somebody answers.
Auto attendant
Give callers a short menu so they reach the right department without being transferred twice.
Time schedules
Business hours, evenings, weekends and statutory holidays can each have their own destination.
Dispatch routing
Send urgent or after-hours calls straight to the technician or driver who is on call.
Call forwarding
Push any call, or any group of calls, to a mobile or an external number instantly.
Failover routing
If your internet or a destination fails, calls automatically roll to the backup you nominate.
How it works
Up and running in three steps
Our bilingual team can configure everything with you, or you can do it yourself online.
1
Map how calls should flow
Tell us who should answer what, and when. Most businesses can describe this in a five minute conversation.
2
We build it with you
Our bilingual team configures the groups, menus and schedules and walks you through changing them yourself.
3
Adjust whenever you need
Seasons change, people move, campaigns launch. Editing a rule takes a couple of minutes online.
Who it is for
Where routing makes the biggest difference
Any business where more than one person answers the phone will feel the benefit immediately.
Dispatch and field teams
Get urgent jobs to whoever is genuinely available rather than whoever happens to be at a desk.
Sales and support desks
Split enquiries by department so callers stop being passed around.
Multi-location businesses
Route by city, branch or language while keeping one published number.
After-hours operations
Cover evenings and weekends without asking anyone to sit by a phone.
Pricing
Clear Canadian pricing
No setup fees, no hidden charges and no long-term contract. Full tables and add-ons are on the pricing page.
Standard Routing
with every number
Ring groups, call forwarding, voicemail and business-hours schedules on any plan.
Auto Attendant
/month
A recorded menu with departments, extensions and language options for your callers.
Advanced Dispatch
/month
On-call rotations, priority routing and custom logic designed with our team.
FAQ
Frequently asked questions
Still unsure? Talk to our bilingual Canadian team before you commit to anything.
Related services
Build a complete communications system
Most customers combine two or three of our services. Everything runs on the same platform and the same bill.
Stop losing calls to the wrong extension
Describe how your calls should flow and we will build the routing with you, usually the same day.
No contracts to get started · Bilingual support · Canadian owned